A HIPAA-compliant AI receptionist that answers every patient call — 24/7, after-hours, and overflow — books and routes them, and answers the repetitive questions, so your staff can focus on the patient in the room.
Live concept demo · this is a HIPAA-compliant demo — Nova captures only a name & callback, never health details.
Practices miss a large share of inbound calls — after hours, at lunch, during a rush. Nova answers all of them, the first ring, every time.
Nova isn't here to replace your front desk — it's here to cover the parts that burn them out. It takes the after-hours calls, the repetitive FAQ, and the overflow when every line is ringing at once.
Your team stops apologizing for hold times and starts spending their attention on the patient standing in front of them. Fewer missed calls, less burnout, every message captured.
Pick the capabilities your practice needs. Every one is configured around HIPAA from day one.
Answers when your team can't — nights, weekends, lunch, and every line-busy moment.
Greets and assists patients in English or Spanish — no extra staffing required.
Answers the questions staff repeat all day — hours, location, insurance, prep, policies. No PHI required.
Every call comes back as a clean summary and transcript pushed to your team by email or text.
Urgent or sensitive? Nova escalates and routes the call straight to a real person on your team.
A patient, natural-sounding voice line that's easier to use than a phone tree — an accessibility win.
Nova doesn't make things up. It answers from a knowledge base you control — and it has a hard line it will never cross.
During onboarding we build Nova a private knowledge base, and your doctor signs off on it. Answers are retrieved from approved sources — never freely invented.
Nova is a front desk, not a clinician. It schedules, informs, and routes — it does not practice medicine.
We learn your practice, your call volume, and the questions your staff answer all day.
We build Nova's knowledge base from your approved content. Your doctor reviews and signs off. We sign the BAA.
Nova answers your line — after-hours, overflow, or every call. Summaries flow to your staff.
We review call transcripts with you and sharpen Nova over time as your needs change.
Done-for-you setup, then a flat monthly plan with a generous call allowance. A signed BAA is included in every plan.
One-time onboarding setup applies (covers knowledge-base build, doctor sign-off, and BAA). Annual plans include two months free. Larger groups and MSOs — ask about custom pricing.
Book a consultation with our team. We'll show you Nova answering calls for a practice like yours — and map out what it would cover for you.